01 /
End-User & Desktop Systems
- Windows 10/11
- Windows Server
- Linux
- macOS
- Active Directory & Group Policy
- Computer Hardware & Peripherals
- Remote Desktop Support
- Virtual Desktops (VMware)
- Enterprise Print Management
Available immediately
Khurram NawazIT Support SpecialistIT InfrastructureSystems EngineerDubai, UAE
Fewer tickets.Less downtime.Infrastructure that just works.
IT Support Specialist with over 13 years of experience delivering end-user technical support, desktop infrastructure management and IT operations across enterprise environments in the UAE and Pakistan.
- Years in IT
- 13+
- Users supported
- 150+
- Certifications
- 6
Khurram NawazCCNP · AZ-104 · ITIL 4
- Microsoft AzureAZ-104 · Entra ID
- VMwarevSphere · ESXi
- Microsoft 365Intune · SCCM
- Windows ServerActive Directory
- CiscoCCNA · CCNP
<About me />
IT Support Specialist & System Engineer
Enterprise IT · Infrastructure
At a glance
- Languages
- English (B2), German (A2)
- Availability
- Immediate
- Visa status
- Opportunity Card (Chancenkarte) – 12 months
- Degree
- Recognised by ZAB (Germany)
- Driving license
- In progress
I'm Khurram Nawaz, an IT Support Specialist and Systems Engineer based in Dubai, UAE, with 13+ years of hands-on experience in end-user support, desktop support and IT infrastructure across enterprise environments in the UAE and Pakistan.
Support & administration
As an L2/L3 IT support engineer and escalation point for the service desk, I diagnose and resolve complex hardware, software, operating system and network issues, face-to-face and remotely, for 150+ users. I administer Active Directory and Group Policy, Microsoft 365 and Entra ID, deploy and patch endpoints with SCCM and Intune, and support VMware virtual desktops and enterprise print services.
Operations & infrastructure
Beyond day-to-day support, I run IT asset management and Evergreen hardware lifecycles, software licence compliance, vendor management and small-to-medium IT projects, following ITIL 4 practices for incident, request and change management. A strong background in Cisco networking, Windows Server and Linux, VMware virtualization, Microsoft Azure and AWS helps me fix root causes, not just symptoms.
Certifications & availability
Certified in CCNP Enterprise, CCNA, Microsoft Azure Administrator (AZ-104), VMware VCP, ITIL 4 Foundation and CompTIA A+, Network+ and Security+. As an Opportunity Card (Chancenkarte) holder I'm looking for a role in Germany and am available immediately for IT Support, Service Desk, Desktop Support and System Administrator positions.
Core competencies
End-User Support (L2/L3)Face-to-Face & Remote TroubleshootingActive Directory Delegated AdministrationSCCM & OS Imaging (Ghosting)VMware VirtualizationPrint Management ServicesPatch Management & Security UpdatesIT Asset Management (Evergreen)Software License ComplianceVendor Negotiation & DispatchSmall & Medium IT ProjectsUser Training & DocumentationHelpdesk Mentorship & EscalationsMicrosoft 365 & Entra IDL2/L3 Technical Support
<Skills />
Technical capabilities
Tools and platforms I work with day to day across end-user support, infrastructure and cloud.
- Skill areas
- 10
- Tools
- 63
- Years
- 13+
02 /
Cloud & Microsoft
- Microsoft Azure
- AWS
- Microsoft 365
- Entra ID
- Exchange Online
- Intune
- Defender
03 /
Endpoint & Deployment
- Microsoft SCCM / Configuration Manager
- Intune
- Software Deployment
- Patch Management
- OS Deployment
04 /
Networking
- Cisco Routing & Switching
- VLAN
- OSPF
- EIGRP
- ACL
- NAT
- VPN
- LAN/WAN
- Wireless
- Network Segmentation
05 /
Virtualization
- VMware ESXi
- vCenter
- Hyper-V
- vSphere
- Virtual Machines
- Clustering
- High Availability
06 /
High Availability
- VMware HA
- VMware Clusters
- vMotion
- Failover
- Business Continuity
07 /
Security
- Microsoft Defender
- MFA
- Conditional Access
- RBAC
- Endpoint Security
- Vulnerability Management
- Patch Management
08 /
Infrastructure Monitoring
- PRTG
- SolarWinds
- Zabbix
- Nagios
- ManageEngine
- Azure Monitor
09 /
Backup & Business Continuity
- Backup & Recovery
- Disaster Recovery
- Business Continuity
- System Availability
10 /
IT Operations & Governance
- IT Asset Management (ITAM)
- Evergreen Hardware Lifecycle
- Software License Compliance
- Technical Documentation
- Vendor Relations & Service Dispatches
- Technology Disposal Workflows
From the service desk to the data center
Resolving incidents fast, running systems reliably and documenting IT infrastructure properly – on site and remote, following ITIL processes.
- Windows Server
- Linux
- Cisco
- VMware
- Microsoft 365
- Azure
- Intune
<Courses />
IT courses & video tutorials
Free video series on networking, system administration and IT support – built on 13+ years of hands-on experience.
<Experience />
Professional experience
13+ years of IT support and system administration – Windows, Linux, Microsoft 365, Cisco, VMware and cloud – in enterprise environments in the UAE and Pakistan.
01 /
IT System and Network Support
CurrentAlmalomat Tasheel
Aug 2018 – PresentDubai, UAE- Provide L2/L3 support as the escalation point for the service desk, resolving complex hardware, Windows, Linux, network and application issues on-site and remotely for 150+ users, following ITIL 4 incident, request and change management.
- Administer Windows Server and Active Directory: delegated domain administration, Group Policy, DNS, DHCP, file and print services.
- Manage Microsoft 365, Entra ID and Exchange Online: user lifecycle, licences, mailboxes, MFA and Conditional Access.
- Deploy, patch and secure endpoints with Microsoft SCCM and Intune: OS deployment, software distribution, compliance policies and Microsoft Defender.
- Operate the VMware vSphere/ESXi virtual infrastructure and virtual desktops (VM provisioning, snapshots, vMotion, HA) alongside Windows and Linux servers.
- Maintain the Cisco LAN/WAN and Wi-Fi network (switching, VLANs, VPN) and monitor systems with PRTG and Zabbix to keep services available.
- Support hybrid cloud services in Microsoft Azure and AWS, together with backup, recovery and disaster-recovery procedures.
- Run IT asset management (Evergreen hardware lifecycle, licence compliance), manage vendors and lead small-to-medium IT projects; write documentation and train users and support staff.
TechnologiesWindows ServerActive DirectoryMicrosoft 365Entra IDIntuneSCCMVMware vSphereLinuxCiscoAzureAWSITIL 402 /
Network Support Technician
DCX IT Infrastructure LLC
Jan 2015 – Jul 2018Dubai, UAE- Configured and maintained Cisco routers, switches and wireless infrastructure: VLANs, OSPF, EIGRP, ACLs, NAT, site-to-site and remote-access VPN.
- Administered Windows Server environments: Active Directory, DNS, DHCP, Group Policy and file servers.
- Supported VMware ESXi/vCenter hosts and Linux servers running business-critical services.
- Monitored network and server health with PRTG and SolarWinds and resolved incidents within SLA targets.
- Documented network topologies, device configurations and change procedures.
TechnologiesCisco IOSRouting & SwitchingVPNWindows ServerActive DirectoryVMware ESXiLinuxPRTGSolarWinds03 /
System Administrator
eDrive Technologies Pvt Ltd
Mar 2014 – Jul 2014Lahore, Pakistan- Provided desktop and user support for Windows workstations, laptops, printers and peripherals.
- Supported Active Directory, DNS, DHCP and domain integration of workstations; installed Microsoft Office, antivirus and business applications.
- Configured and troubleshot LAN/WAN, Wi-Fi and VPN connectivity.
- Maintained Windows and Linux servers, backups and recovery, endpoint security and IT asset documentation.
TechnologiesWindowsActive DirectoryLinuxMicrosoft OfficeLAN/WANVPN04 /
IT Coordinator
Suzuki Frontier Motors Pvt Ltd
Oct 2012 – Feb 2014D.I. Khan, Pakistan- Delivered first-level support for desktops, laptops, printers, scanners and Windows operating systems.
- Managed Active Directory user accounts and password resets; installed and upgraded hardware and software.
- Troubleshot LAN/WAN connectivity, printers and VPN access; performed preventive maintenance.
- Trained users on business applications and Microsoft Office.
TechnologiesWindowsActive DirectoryMicrosoft OfficeLAN/WAN
<Projects />
Projects & key work
Selected infrastructure and end-user projects I have delivered and own end to end.
01 /
Endpoint Deployment & Patching
Almalomat Tasheel
OS deployments, desktop patches and security updates through Microsoft SCCM and imaging tools to keep endpoints healthy, compliant and secure.
SCCMOS ImagingPatch Management
02 /
Evergreen Asset Lifecycle
Almalomat Tasheel
Accurate IT asset inventories driving Evergreen hardware replacement, software licensing compliance and technology disposal/donation workflows.
ITAMLicensingLifecycle
03 /
VMware & Active Directory Administration
Almalomat Tasheel
Delegated domain administration, Group Policy, print management services and VMware desktop environments for 150+ users.
Active DirectoryGPOVMware
04 /
Cisco Network Infrastructure
DCX IT Infrastructure
Configured and maintained Cisco routers, switches, VLANs, ACLs, OSPF, EIGRP, NAT, VPN and wireless infrastructure under SLA requirements.
CiscoOSPF / EIGRPVPN
<Education />
Academic background
Master of Computer Science (MCS)
Gomal University
D.I. Khan, Pakistan
- Major: Information Technology & Software Application Development
- Recognition: ZAB (Germany)
<Certifications />
Professional certifications
01 /
CCNP Enterprise
Cisco Certified Network Professional
CiscoNetworking
02 /
CCNA
Cisco Certified Network Associate
CiscoNetworking
03 /
AZ-104
Microsoft Azure Administrator
MicrosoftCloud
04 /
MCITP
Microsoft Certified IT Professional
MicrosoftSystems
05 /
VCP-VCF
VMware Certified Professional
VMwareVirtualization
06 /
ITIL 4
ITIL v4 Foundation
AXELOS / PeopleCertIT Service Management
07 /
A+
CompTIA A+
CompTIAIT Support
08 /
Network+
CompTIA Network+
CompTIANetworking
09 /
Security+
CompTIA Security+
CompTIASecurity
<FAQ />
Frequently asked questions
Short answers for recruiters and employers in Germany.
Who is Khurram Nawaz?
Khurram Nawaz is an IT Support Specialist and Systems Engineer based in Dubai, UAE. He has 13+ years of experience in end-user support (L2/L3), desktop infrastructure management and IT operations in enterprise environments in the UAE and Pakistan, supporting more than 150 users.
Is Khurram Nawaz allowed to work in Germany?
Khurram Nawaz holds a German Opportunity Card (Chancenkarte, valid for 12 months). It lets him come to Germany to look for work and switch to a work residence permit once he has a job offer. His Master of Computer Science degree is recognised by the ZAB.
Which roles is Khurram Nawaz available for?
He is available immediately for IT support, service desk (1st/2nd level), desktop support and IT system administrator roles in Germany.
Which certifications does Khurram Nawaz hold?
CCNP Enterprise, CCNA, Microsoft Azure Administrator (AZ-104), MCITP, VMware VCP-VCF, ITIL 4 Foundation, and CompTIA A+, Network+ and Security+.
Which technologies does Khurram Nawaz work with?
Windows 10/11, Windows Server and Linux, Active Directory and Group Policy, Microsoft 365 and Entra ID, Intune and SCCM, Cisco routing and switching, VMware vSphere, Microsoft Azure and AWS – following ITIL 4 practices for incident, request and change management.
Which languages does Khurram Nawaz speak?
English at B2 level and German at A2 level; he is continuing to learn German.
Does Khurram Nawaz offer free IT courses?
Yes. This website and his YouTube channel “Khurram Nawaz Daily Tech” offer free video series for the Cisco CCNA 200-301 exam and the Microsoft AZ-104 exam, plus the Daily Tech IT blog.
How can I contact Khurram Nawaz?
By email at info@khurramnawaz.com, by phone or WhatsApp on +971 52 587 0670, or through the contact form on this page. His CV is available as a PDF download in German and English.
<Contact />
Let's work together
Open to IT support and infrastructure roles. Based in Dubai, UAE and available immediately.
